The new user engagement is built on communities, not buyer personas.article

The new user engagement is built on communities, not buyer personas.

Nick Bonanno

Nick Bonanno

Wed, November 30, 2022
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The new user engagement is built on communities, not buyer personas.

Building an online community has gained popularity in the field of digital marketing as a means to connect with customers and learn about their wants and preferences. As a result, a growing number of companies are beginning to recognize the potential of using online communities in place of conventional customer personas.

Buyer personas are fictionalized depictions of a company's ideal clients, created using data analysis and market research. They are frequently used to assist companies in comprehending their target market and developing marketing plans that are specific to their wants and preferences.

Traditional buyer personas, however, have a number of drawbacks. They may not adequately reflect the complexity and diversity of a company's actual client base since they are based on assumptions and generalized data. Moreover, buyer personas are static and do not account for the market's dynamism or the customers' shifting demands and preferences.

In contrast, creating an online community has a variety of advantages over creating traditional customer profiles. A collection of consumers and admirers who are actively involved with a brand and its goods or services is known as an online community. Businesses can gain real-time feedback and insights from their customers by creating an online community, helping them to better understand their requirements and preferences.

Online communities can also develop and expand with a company's operations and clientele because they are dynamic and adaptive. As a result, businesses are able to regularly update and improve their understanding of their clients and develop pertinent and successful marketing campaigns.

In general, creating an online community is a suitable substitute for conventional buyer personas. Businesses can better understand their consumers' wants and preferences and develop marketing plans that are suited to their target market by connecting with them and obtaining real-time feedback and insights.

Nick Bonanno

Nick Bonanno

Founder, CEO & Senior Advisor

Nick started his 17+ year career in digital media, advertising and technology as a freelancer, developing small brochure websites, and implementing basic SEO strategies, mostly for friends that were starting companies. Fast forward to today, Nick is highly regarded as a leader in his space, having worked on both strategic initiatives as well as execution for brands such as ExxonMobil, Yum! Brands, Kentucky Fried Chicken, 7Eleven, and many more global brands. His passion lies in aligning strategy with organizational goals and interpreting the voice and vision of the client's brand through enhanced customer insight and data management.

When he isn't working on a fun new project, Nick keeps busy with his wife and two boys. He coaches his youngest son's soccer team, and volunteers for Operation Bliss and the Greater Dallas Veterans Foundation.

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